AI Support · Laravel · Node.js · PostgreSQL · Redis · OpenAI
Sham Chatbot
WhatsApp AI support with grounded knowledge, memory, safety constraints, and escalation for restaurant customer operations.
Built forRestaurant customer support operations
TypeAI Support
StackLaravel · Node.js · PostgreSQL · Redis · OpenAI
Operating Problem
Customers ask repeated questions through WhatsApp, but support teams still need approved answers, escalation, visibility, and control over what the AI can say. The system balances automation with human follow-up when a booking or sensitive case needs staff involvement.
System Scope
- Grounded answers from curated restaurant knowledge.
- Conversation memory, language behavior, guardrails, and fallback handling.
- Admin dashboard for conversations, escalations, knowledge, and WhatsApp session health.