Gov ITSM · Next.js · PostgreSQL · Redis · Cloudflare
ITMS
Arabic-first service catalog, incidents, assets, changes, approvals, SLAs, and audit trails for government-grade internal IT operations.
Built forGovernment-grade internal IT operations
TypeGov ITSM
StackNext.js · PostgreSQL · Redis · Cloudflare
Operating Problem
Internal support teams need a governed platform for requests, incidents, asset visibility, changes, approvals, SLA tracking, notifications, and administrative control. The experience also needs to fit Arabic-speaking government users rather than feeling like a translated afterthought.
System Scope
- Service catalog, incidents, requests, and change workflows.
- Role-aware portals for employees, agents, and administrators.
- SLA tracking, approvals, audit logs, assets, notifications, and AI support.